Refund Policy

1. What is covered

• An order that was paid but not delivered.
• An account that fails at first login with the details as delivered.
• Delivered fields that do not match the listing, for example a missing 2FA key.
• A payment charged twice for one order.

2. Time limit

Claims for a failed first login or a mismatch must be made within the replacement window printed on the listing, counted from delivery.

3. Replacement first

A covered account is replaced with one from the same listing. If the listing has nothing left to replace it with, the account is refunded.

4. What is not covered

• An account that logged in and was later restricted, checked or removed by Instagram.
• Changes you made, such as a new password or email, that locked the account.
• Claims after the replacement window.
• Orders under a chargeback opened before contacting support.

5. How to claim

Open a ticket from your order page. Say which account failed and what you saw; a screenshot of the error helps. Support replies in the ticket.